I am (was) a 100% loyal Samsung customer for the last 15 years.  I always buy Samsung phones and I was excited for my 3rd generation Samsung watch in the Galaxy watch 4.  After anxiously awaiting the release of the Watch 4 which I pre-ordered before the release date, I have been so thoroughly disappointed with Samsung that unless they change their mind and somehow resolve my issue, I will never buy another Samsung product for myself or anyone in my family for the rest of my life.  After just a few weeks of wearing the watch 4 it started malfunctioning, so I called tech support and after troubleshooting they had me send it in for repair under manufacturing warranty.  I was understanding and not concerned as I know when you buy products as they first launch there are sometimes bugs to work out, I was confident Samsung would make it right.  I then got an update email stating that due to water damage my watch would not be covered by warranty.  This is a watch that is marketed as a fitness tracker which can obviously withstand sweat, and not to mention, can be used to track your laps while SWIMMING!  If any moisture penetrated the watch it is therefore due to a manufacturing defect.  I spoke with several people in customer service trying to plead this case but after my 6th call of getting constantly transferred and hung up on, I gave up.  My next course of action is to file a complaint with the better business bureau, and to investigate participating in class action as I'm sure this is happening to other people.  Very disappointing.