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Washer grinding on agitation, now quit working!

(Topic created: 05-01-2022 10:15 AM)
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Nico1748
Constellation
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Washers and Dryers

My washer was grinding horribly on agitation, I heard something snap and it won't agitate, model is WA45H7000AW. I saw something earlier about a plastic coupler? I'm not sure who to reach out to for assistance 

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Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

Hi there! I can definitely understand your concern with the noise you're hearing from your washer. I'm providing a link below to our guide on washer noises. It has detailed information about the causes of different sounds you may hear, as well as what steps to take if the noise is not a normal operational sound. 

https://www.samsung.com/us/support/troubleshooting/TSG01001985/

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2 Replies
Rplatt56
Nebula
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Washers and Dryers
Its actually a plastic piece called a splutch. Its a very poor design but fairly easy to replace
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Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hi there! I can definitely understand your concern with the noise you're hearing from your washer. I'm providing a link below to our guide on washer noises. It has detailed information about the causes of different sounds you may hear, as well as what steps to take if the noise is not a normal operational sound. 

https://www.samsung.com/us/support/troubleshooting/TSG01001985/