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Fabric softener won't go through

(Topic created: 09-08-2025 02:46 PM)
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janetdash
Constellation
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Washers and Dryers
I have model WF45R6100AC/US and a few weeks ago if not months I noticed that the fabric softener would stay in the little container. I pulled out the drawer to check for any debris or anything that might be stuck inside but nothing. Do you have any recommendations for me? 
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Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

Hello janetdash,

we are sorry to hear about the fabric softener not dispensing and would love to assist. Can you give this troubleshooting article a try- https://www.samsung.com/us/support/troubleshoot/TSG10002916/. If it is deemed a repair/ service review is needed you can visit our self service option here- https://www.samsung.com/us/support/service/ or Private Message any moderator by selecting and clicking on the chat option with your full model and serial number to proceed. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hello janetdash,

we are sorry to hear about the fabric softener not dispensing and would love to assist. Can you give this troubleshooting article a try- https://www.samsung.com/us/support/troubleshoot/TSG10002916/. If it is deemed a repair/ service review is needed you can visit our self service option here- https://www.samsung.com/us/support/service/ or Private Message any moderator by selecting and clicking on the chat option with your full model and serial number to proceed.