Tablet went to factory reset by itself

[RosyG]

Hi,

My team is working with some tablets, but something particular has happened. After configuring the Tablets with the work apps, the next morning, the Tablets are back to factory reset. Do you have any idea what is going on?

Model of the Tablets:

SM-T225, SM-X216B, SM-X115, SM-X205, SM-T227U

Thanks in advance

Rosy

[LongHiker]

I'm guessing something happen with your remote device management app.

[RosyG]

Hi

That's the first good lead I've received

Thank you!

[RosyG]

Hi

Do you have any suggestions or resources with more details about these issues?

I will appreciate it

Rosa