The tablet i had gotten about two years ago has recently started to have the battery swell up on me also causing screen issues as well. I've contacted Samsung both via phone support and email, phone support has gotten me nowhere as the team seems to not have a clue about the TV and YOU program which now has lead me to having this fire hazard in my home with no real resolution as I want it be be replaced but also don't want to loose out on the points I earn. Me emailing the tv and you support team also seems to get nowhere as I've been left on read since Saturday... this is highly unacceptable and would like immediate help on this matter.
Would you look at that they finally responded back via email and with a lot more help so far than Samsung themselves thanks again for verifying they do take a while to get back to you
Can you maybe help again as its still gone unresolved... got only one email from them asking if my address was the same and they would send one but again never heard back once I told em.
I understand that you feel frustrated, but as I said before, they are a small group. They aren't open on the weekends, and you will continue to receive your points. A new Tablet will be sent to you please be patient,
It has only been six business days since your last post. We kindly request that you allow additional time for processing, as our operations do not run 24/7. You will receive your points for this month, and the new tablet will be shipped as soon as it becomes available. Please remember that this program is complimentary, and you have been accruing points without any financial outlay for the past two years.
The Samsung TV program provided you with a complimentary tablet and monthly reward points for your participation. This initiative is not managed by Samsung Corporate. Consequently, legal action against Samsung TV is not feasible, and you do not technically own the tablet. It is important to note that this device is not covered by standard warranty services. If you had personally purchased the tablet and opted for extended warranty services, such as Samsung Care Plus, the situation would differ. Furthermore, as Samsung TV is a free service, initiating a lawsuit against a company that has provided you with free devices and reward points for your TV usage is not viable. We kindly request your patience as a replacement tablet will be provided. These tablets are not shipped directly from Samsung like other devices; they are custom-configured to operate in Kiosk mode for the purpose of collecting data from your television.
The battery in the Samsung TV & You tablet they issued to me is visibly expanding, which presents a serious fire and safety risk. Iโve documented the condition and am keeping the device powered off for safety reasons. Please understand that the longer this defective device remains in my home, the greater the potential for injury or property damage โ and if that occurs, I will pursue legal action for negligence and product liability. So time is ticking.
