Tablet from TV and You program battery swelling

[nick710]

The tablet i had gotten about two years ago has recently started to have the battery swell up on me also causing screen issues as well. I've contacted Samsung both via phone support and email, phone support has gotten me nowhere as the team seems to not have a clue about the TV and YOU program which now has lead me to having this fire hazard in my home with no real resolution as I want it be be replaced but also don't want to loose out on the points I earn. Me emailing the tv and you support team also seems to get nowhere as I've been left on read since Saturday... this is highly unacceptable and would like immediate help on this matter.

[user_ams007]

That's safe enough to return to them,

[user_ams007]

Did you burn the screen with anything, Candle etc

[nick710]

Nope am not a moron, im assuming it occurred from the battery becoming too hot and Ai agrees as well also another reason im uneasy sending it in as I dont need them to say I caused it when I know I didnt cause thats exactly what companies try and do

[user_ams007]

This was what happened to my tablet, it clearly shows that the battery swelling is severe and is not Safe to Ship back

[nick710]

Mine is nowhere near that bad but im not looking for it to get that bad either yet seems that it will

[user_ams007]

I would recommend that you send back the old one ,They will send you a new one, I just had mine replaced

[nick710]

With the tv and you program installed still it came replaced?

[user_ams007]

@nick710, They will absolutely replace the tablet. Please be patient; they are a small team. You don't need to worry about being ignored by them. Like I said previously, it took a while for them to respond to me.

[nick710]

Im hoping so and them replacing it isnt much my worry but instead having the fire hazard in my home without any real urgency is my issue

[user_ams007]

As long as you don't plug it, You are fine let the battery die ,The Samsung TV and You Support team will provide you with a code to remove the kiosk mode and then remove your account info