Is there a known issue with the battery on these? I just got it a year or so ago and I NEVER use it. The reason? Every single time I pick it up, it's dead, even if I charged it fully a week ago. It's not like it's left on for that week, the battery shouldn't be draining if the display isn't on and it's timed out. It's also insanely stuttery and laggy. My old fire tablet had more zest for way less money. I've honestly only used it maybe 10 times total. I picked it up again today and it was dead.
Hello! Thank you for reaching out! This is something that can happen over time the battery can degrade over time from usage. As stuff will be running in the background even if the display is not turning on. If you wish to get a new battery this is something that will require service. Depending on your warranty you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
Hello! Thank you for reaching out! This is something that can happen over time the battery can degrade over time from usage. As stuff will be running in the background even if the display is not turning on. If you wish to get a new battery this is something that will require service. Depending on your warranty you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
