I need help with my tablet being sometimey about touch screen recognition and lines on the screen as well. No I have not dropped it or done anything outrageous for it to be acting this way. If anyone could help me that would be great and no restarting the device has not helped.
Reproduce the issue and then open the Samsung Members app, click on Support (Lower right)->Feedback->Send Error Report, Remember to check on "Send System Data Log" You can also try chatting with a tech rep.
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Bill --- Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
They said due to me using the device a lot (which I didn't I only used it at night) that I would have to get it repaired even though it's their manufacturer who sold me a faulty device
Even though the company sold me a faulty device? I've been with since 2014 and I didn't have this problem with my samsung galaxy tab A and I've never had a problem like this especially not with an item that is only 1 year old in my possession
Did You check to see if the device is still under warranty? Normal USA warranty is 1 year. If it's newer than that and you have the proof of purchase it should be covered. Over a year old and it is the owner's responsibility to pay for the repair if they have that performed.
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** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.
Bill --- Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
Wow okay faulty device sold to me that is just now showing signs is my problem/fault? I bought the tablet November of 2021 but there have not been any problems up until now (right around the time I actually spent $1400 with the samsung company). Its funny cause I was thinking about get a samsung TV but not if my phones are going to start acting like my tablet. Again thanks for selling me a faulty device seriously I appreciate it.
If you are still experiencing symptoms after completing the troubleshooting, service is recommended. Samsung provides a 12-month limited manufacturer's warranty from the date of purchase. After this time, the owner is responsible for the cost of repairs. You can find more information on the warranty here: https://www.samsung.com/us/support/warranty/
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.
