Galaxy tab S10 Utra screen bad quality, fake ?

[MephistonA]

I just bought the Samsung Galaxy Tab Ultra 10, I think the color of screen are very weird and when i look the screen it feels blurry. when I go advanced setting to change screen mode to vivid or natural, the image look very low resolution and when I compare  the same image with my S24 Ultra it's like day and night completely different quality i even see some weird white around the colors. Is my my tablet fake or it's normal ? 

 

[realaud]

Where did you buy your device? Was it new or used? What does your "about" say in settings? Can you share a side by side comparison of the photo you put up between the two devices?

[MephistonA]

I'm living in china.  i bought with a reseller online but they certified by the platform to sell verified Samsung product.

I also verified the product online on Samsung website with the serial number and they said it never been activated before. 

I took a photo but it's hard to see on it and i can't upload here. but when side by side the screen is  little bit pixelated on the Tab Ultra, and not on Samsung 24 Ultra. I feel like on the tab, even the color is so blurry, i don't have this on my 5 years old iPad Air  years old and my Samsung 24 Ultra. I think like many things is little bit pixelated , like icon of APP, and many things feel like low resolution.  Is that possible the screen got changed ? Like a refurbished tablet or it's normal?

[MephistonA]

I'm start to really feel have actually a problem since i run the same video on both my old ipad air and the tab ultra.The colors is very white on the the tab 10 ultra. When the colors are more vivid and the quality way better on my 5 years old ipad air 

[realaud · Accepted solution]

If the product was new, in the box and was guaranteed by the seller to be genuine Samsung and you verified it, then it may be a defective unit.  You may have to get it serviced.  Since this is a U.S. based forum and hardware and software varies region to region, you may find more help and support in a forum for your region.

https://www.samsung.com/visitcountry/

[MephistonA]

I went to the official Samsung store to see with my tablet but no my tablet is seems exactly the same as the one they have in the shop. So the screen is the same it's just the screen is  just a** and my 4 years old ipad air have better colors and better video media quality.