Original topic:

After January 2026 update - can't power off

(Topic created: Monday)
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Ratfancy
Asteroid
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Tablets

I have Galaxy Tab A9+ Model name  SM-X210NZSAXAR

After the latest 1-10-2026 UI update, I can't power off.  I press and hold the power button and the screen goes to an AI field on the screen.  Can't power it off.  ????

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MrGhoul
Black Hole
Options
Tablets
Check and see if power off menu is selected in settings by,
Going to device settings > advanced features > side button > long press "power off menu" option > select "power off menu"

I also recommend clearing your cache partition on the tablet.

Tap the link below for the steps on how to clear the "cache partition" and best practices to perform after updates.
https://us.community.samsung.com/t5/Mobile/Best-Practices-After-an-Update/ba-p/3200871?src=ShareByUs...