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‎08-24-2022
07:48 PM
(Last edited
‎02-04-2024
08:28 PM
by
SamsungChelsea
) in
Samsung S7 plus.
I purchased a new Samsung S7 Plus that came with a defective S pen. Unfortunately I was told it was under warranty and was transferred multiple times. They were going to ship a new S Pen.
They lied. A different person reached out to me a few days later and told me my tablet just passed the 30 days and the tablet is no longer covered. I had to purchase a new S pen at full retail.
I am very disappointed in Samsung.
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‎08-25-2022
12:34 PM
(Last edited
‎08-25-2022
12:45 PM
by
SamsungJustin
) in
If you have a US product and are using it in the US, the warranty for the Tab, S-Pen and accessories is 1 year from the date of purchase of the tab, not 30 days.
If the above is the case, you should call back or reach out to support by private messaging a moderator here: @Samsung Moderator Click this and select the message option.
Bill
---
Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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‎08-25-2022
12:34 PM
(Last edited
‎08-25-2022
12:45 PM
by
SamsungJustin
) in
If you have a US product and are using it in the US, the warranty for the Tab, S-Pen and accessories is 1 year from the date of purchase of the tab, not 30 days.
If the above is the case, you should call back or reach out to support by private messaging a moderator here: @Samsung Moderator Click this and select the message option.
Bill
---
Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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