My fiancée tablet, a S7 T870, is in a loop(?), stuck on jogging from the unlock screen, to restarting after about 5-7 seconds. When the tablet is on, it's on the unlock screen, which only shows the unlock pattern dots, it won't show the pattern as it's being drawn, we then hit the physical power button, which brings up the Power Off/ Restart (touchscreen) Buttons.
Trying either, mind you the touchscreen responds, forces us to the pattern unlock screen, which then goes back to acting like the pattern isn't being drawn and then the tablet probably within 5 to 7 seconds, restarts yet again.
This started Saturday, after she had noticed that her tablet need to be updated, only to check in her settings to find that the tablet was already up to date. It then said she needed to update Google play services, which she did. Within a few hours, the tablet shut down and the started this continuous (it actually stopped after a few times, but then jumped back into the loop, when we'd pick the tablet back up and try the power button again), while she was playing one of her game spps. Please lmk if there's anything we can do, outside of getting into maintenance mode and doing a hard reset. My fiancee has extreme panic and anxiety disorder and is beside herself over this.
Okay, so I just want to clarify, and this is going to be a stupid question, but it's also not my device, a factory reset is the only way to get it up and running again, correct?
Cool, yes, forced restart, I just reread that, lol.. this tends to happen sometimes. Thank you for your clear, matter of fact, non-judgmental response. I appreciate it
