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Original topic:

A9+ powering off when charging

(Topic created: 03-18-2025 07:20 AM)
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ShifterX
Constellation
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Tablets
Not sure why, but it just started happening, and happens within about 30 seconds after plugging it in, most often. I've tried changing power settings, taking off fast charging, putting on battery protection, nothing helps. Any ideas?
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Solution
realaud
Honored Contributor
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Tablets

Your phone may be overheating while charging or something could be malfunctioning with the charging port. In any case, the phone is protecting itself from damage.  Do a diagnostic on the phone. Download Good Guardians from the Galaxy store and the thermal guardian module to check for overheating.

You can run the diagnostic from the device care settings on your phone or through the support tab in the members app.


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Oxford
Honored Contributor
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Tablets
The A9 plus is a tablet!
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realaud
Honored Contributor
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Same pinciple applies. I'm sure there's a diagnostic tool. And a device will shut down to protect itself

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michaelV2025
Cosmic Ray
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Tablets
Only work fast charger 20W 15W usb type C brand usb wall charger plug
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