I ordered and cancelled samsung vip advantage back in aug 2024. It was cancelled, I got refund, that all worked. I canceled because I bought the phone I wanted it for the previous day and so there is not a way to have lit cover a previous sale.
My problem is, now I want to order it in advance or simultaneously with a phone order but the system repeatedly tells me, "your vip subscription is in process of being canceled, try again in two hours" , which is same message ive gotten for last couple of months.
I've bounced from samsung care to order support to vip care , I've had two agents create carts for me, one with just vip advantage in it and they all give me the same error.
Being a software programmer, I feel I know that their is a flag set on my account that says it's still in process, I need to have someone clear that flag but how to i get to that group?
I have a couple of escalations in work but need it fixed for the black Friday deals hopefully and I'd like it permanently fixed, which I think a purchaseof it would do, but I can't purchase it over the phone. All the carts they bui,d failed because of the same error.
Any ideas how I can get it to someone that can clear my account flag?
Hello bchildress, Welcome to the Community. We understand the frustration of having this flag on the account preventing you from purchasing the package. Unfortunately, we are afraid we won't be much help here.
