Viewing software for SNH-V6410PN smartcam; app no longer supported

[CamasDon]

What viewing software that is compatible.  Wisenet reports incompatibility in July 2024. 

[Gregg1]

I've got two Samsung webcams that just stopped working 1/17/25.  Samsung needs to come up with an alternate solution.  They had been working through my phone until this week so Wisenet must have turned off some servers.  I know others lost them previously.  I think Samsung can come up with a replacement device or software.  I see the webcams still for sale on Amazon. 

[Zimbo81]

Same problem here I have two Samsung smartcams which I can not use anymore since 1/12/25 are there any solutions available? It looks that the server stopped working for some reasons.

[MikeHunt1]

I'll never buy another Samsung product.  

[Welsh1]

Absolute state of this. How is it legal for 2 of my perfectly functioning cameras to essentially be made into paper weights with no alternative solution? Unbelievable.

[daviddb]

2 HS cameras as well. No longer connect to the server!!! Have the SMARCAM servers shut down?!?  Thank you Samsung for communicating clearly on this subject, it would be serious.

[Angry1]

My cameras also stopped working last week.  cannot connect to server.  even the phone numbers for support and prerecorded messages saying that they no longer offer live support services.

Very Angry.

Found this on wisenetlife.com

Note: This announcement is for SmartCam+ App users.

We regret to inform you that our mobile application services, SmartCam+, have been decided to end the app service. We understand that this news might not have reached everyone, and for that, we apologize for any inconvenience caused. Here are some additional details regarding the termination of services:

1. Service Termination:

• SNH-P6410BN, SNH-E6411BN, SNH-E6440BN: ~24/2/14
• SNH-V6414BN, SNH-V6410PN, SNH-C6417BN : ~24/7/8
• All products including SNH-V6430BN, SNH-V6431BN, SNH-V6435DN, SNH-P6415BN: ~24/12/31

2. Impact of Service Termination:

• Following the app service termination date, access to the live service of connected cameras will no longer be available. If you have already downloaded the app, you can safely delete it, as there will be no further updates or support provided.

We, at Hanwha, would like to extend our sincere gratitude to everyone who has shown interest in and supported our services. Rest assured, we remain committed to striving for excellence and providing you with even better services in the future.

Thank you for your understanding and continued support.

[ajharper2]

Real "Gratitude" is displayed by either compensation for our loss of good camera's or supporting what you promised with the original sale!!

[Machlindav]

Hopefully, Samsung will do the right thing. 
Hopefully….

[BoaConstrux]

6 cameras are now for the bin,  I am very frustrated and disappointed. In samsung smartthings a camera with the same specs but new housing is for sale?! Why should I trust you again? Fool me once shame on you, fool me twice shame on me!

Hope you come around and switch that server on again.

[Matteo Fogli]

HI,

it definitely seems like a clear violation of the terms of purchase.

My Samsung SNH-P6410BN also became unusable, since they blocked access to the camera via web interface a few years ago (which was really bad) until the servers were shut down in the last few days...

It is absurd and unacceptable, no configuration of the device is now possible, for example if only the SSID or password of the wireless network to which it is connected were changed, there would no longer be any way to reconnect it.

Samsung MUST take action to resolve this damage for many customers, starting by unlocking access via web browser for local direct configuration, and then updating the SmartCam app for at least local control.

I'm keeping my fingers crossed and hoping that they demonstrate a certain corporate seriousness.

Best regards.