Original topic:

Unable to send pictures after recent update

(Topic created: 11-01-2025 05:44 AM)
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Jana61
Constellation
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Samsung Apps and Services

Recent update messed up my ability to send pictures. They are not being received by the person I'm sending them to. Help!!

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1 Reply
Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Thank you for reaching out @Jana61. I can certainly understand the frustration and confusion of not being able to send pictures to other people. In order to better assist you, can you please provide me with hte following information:

 

1. What type of device are you experiencing these symptoms with?

2. Are you able to receive pictures?

3. What app are you using to send pictures?

4. Does the other person get pictures from other people?

5. Does this happen with one specific person or multiple people?