Original topic:

SmartThings Widget Not Working

(Topic created: 11-12-2025 08:13 AM)
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museroses
Asteroid
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Samsung Apps and Services
I tried putting the SmartThings widget on my home screen and it says "start, add routine", but when I tap it nothing happens. I even checked the widget settings and all of my routines are listed, it just doesn't show on the actual widget. I even cleared the cache for SmartThings.

Does anyone else have this issue?
5 Replies
Options
Samsung Apps and Services

What phone and OS/UI do you have.  I currently have no issue with adding the widget or routine.  When I add the widget to the screen, it immediately opens to the Smart Things routines section to either add a routine or select from already configured routines. If I close that out, I get the widget where "add routine" appears.  If I tap that, I am again taken to the routines page to either create or add a routine.

museroses
Asteroid
Options
Samsung Apps and Services
I have an S22 Ultra running on One UI 8.0
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Options
Samsung Apps and Services

OK.  I do not have One UI 8.0 yet, so I can't speak to whether it's a glitch in the update.  If you already tried clearing the phone's (not the app's) cache partition, and it is still happening, you should put in an error report through the feedback link in the support tab of the members app.

museroses
Asteroid
Options
Samsung Apps and Services
Gotcha, thank you!
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bawaji
Galaxy
Options
Samsung Apps and Services

I have an S23 Ultra updated to One UI 8.0. I added the widget and when I click on Start it goes to the location page and allows me to start a routine. FYI.