Secure folder: applications within cannot access files (with One UI 8.0)

[Members_B7eDkb7]

After a recent upgrade to One UI 8.0, programs within Secure Folder cannot access files also within Secure Folder. 

In particular, the Secure Folder versions of Snapseed (photo editing), Protonmail, and Discord cannot find secured files.  Google photos, and Samsung Gallery seem unaffected.

Any help?

[RayNeverLearns]

Guys, I just realized this doesn't affect all non-Samsung apps, which might have already been mentioned here. Reddit, for example, when installed in Secure Folder, has access to Secure Folder media and other files. So here's to hoping that this is something app developer can code for in future versions. I am going to reach out to Aqua Mail, which is one of the ones I really need this working in, to see what they say.

[Neo112]

I'm done for a few more days again. Samsung is just not being helpful on this issue.

This reply sent to me is wild.

I've sent them 5 videos, 2 bug reports, a voice recording explaining the issue, and screen shots, Over 4 replies. They have only responded that they need more info. The reply I'm putting in this chat is what I've received from them twice so far as their last minute. So I'm pretty sure Samsung has said F-us all.

I wonder of a full wipe/factory reset will fix this. I don't have time to do one right now, and I'm nervous I could forget something and loose passkeys or something.

[bawaji]

They are just stonewalling. Are they saying they don't have one person in their own organization who can pull out an S23 series phone that has just been updated to One UI 8 to check out the issue? Even if it is caused by Google and not them, can they at least not state that and give a time estimate to fix the issue? Looks like they are just hoping not too many people use Secure Folder and they are willing to lose those that do. The company is no longer customer-centric.

[DangerMouse25]

I submitted a bug report via the Members App. 

Finally they responded saying :

"this issue is Google related, so we've raised this directly to Google to look into"

I does seem like no one from Samsung is taking ownership of this. 

Time to seriously look at at a Google Pixel and Private Spaces

[bawaji]

I am glad you got a response. If you didn't share your log and screenshots and videos, could you share what you posted in the bug report? Maybe a lot more of us can submit the same verbatim report and have a better chance of not being asked for more and more and more information! The more reports that they accept, the less they can hide.

[DangerMouse25]

I submitted a bug via Members with the following details. 

Following UI 8.0 update some Applications running within the Secure Folder (e.g. Chrome, Opera Samsung Internet Browser) are not able to view or access files stored within the Secure Folder.

I did include a log. But as this was done outside the Secure Folder I'd assume that this should not breach the Secure Folder. 

[bawaji]

Thanks. I will try the same and see how they respond.

[DangerMouse25]

A response from another post. This does make sense and explains why browsers are affected 

Our technical experts have now reviewed your report, and they’ve confirmed that this issue is related to the Google DocumentsUI system, which manages how files are accessed and shared across apps. They’ve already registered this with Google’s issue tracker, so it can be investigated further on their end. 

At the moment, we’re awaiting feedback from Google, and once they’ve completed their checks, our team will provide an update accordingly. 

In the meantime, if you need to upload files, you may still be able to do so directly from within apps that have Secure Folder access or by moving the files temporarily out of Secure Folder (if you’re comfortable doing s o). 

[the_dude_himself]

I have a XCover6 Pro UI7, secure folder is working!
I have a XCover7 Pro updatet to UI8, secure folder is not working (it worked under UI7)! I cannot open files from within secure folder.

So, what is the difference between the documentsui app in both phones? I made 2 screenshots. Both are version 16, but the size is different and there seems to be an issue with the installation date
XCover6Pro:

XCover7 Pro UI8

[bawaji]

Thanks for the update. Finally, some progress. I hope this gets fixed soon.