Like the title says. I've created pretty elaborate workout routines with my own custom exercises through Samsung Health for my five lifting days, but when I have them running, the app routinely crashes while switching between exercises or, especially, when starting a break between exercises. I've been using this for over 3 months and it has always been like this, but seems to be getting worse in the last couple weeks. I can't remember the last time I've been able to get through a workout without it crashing. I can't seem to find anyone else with this issue online. I also don't have a watch the app is connected to, I just manually advance on my phone. Anyone else experiencing this issue, and is there any fix? It's starting to get real annoying.
Hey Sasm4! Welcome to the community! We don't need you worrying about the app, when you're trying to get your sweat on, so let's try to get this corrected asap.
Sync your health data after each step. After performing each of the following steps, try syncing your Samsung Health data between your phone and watch.
Open the Samsung Health app on your phone. Tap More options (the three vertical dots), and then tap Settings. Tap Sync with Samsung Cloud, and then tap the switch at the top to turn it on. Tap Sync now.
Make sure your watch does not have any modes on that restrict syncing. First, make sure your watch doesn't have Power saving, Airplane mode, or Watch only mode turned on. These modes restrict features that are required to sync data.
Here's how to turn off these different settings:
Power saving mode: Swipe down from the top of the screen, and then tap the Power saving icon - it looks like a battery. Then, make sure the watch does not have a Power saving mode turned on. Airplane mode: Swipe down from the top of the screen, and then swipe to and tap the Airplane icon. Watch only mode: From Settings, swipe to and tap Battery, then tap Power mode, and then choose Standard. On WearOS models, press and hold the Power key to turn off the watch, and then press and hold the Power key again to turn it back on. Note: When Airplane mode is turned on, Bluetooth will automatically turn off. You will need to manually turn on Bluetooth each time.
Make sure your phone and watch are connected over Bluetooth. Your phone and watch must be connected over Bluetooth through the Galaxy Wearable app to sync Samsung Health data. You can check this by opening the Galaxy Wearable app on your phone.
If the watch and phone have never been connected, the app will display "Start." You will need to tap Start, select the watch from the menu, and then follow the on-screen instructions to connect the watch to your phone.
If "Remotely connected to watch" or "Disconnected from watch" appears in the app, your Bluetooth settings might be turned off. Check the Bluetooth settings on your watch and phone:
Phone: From the Home screen, swipe up or down to access the Apps screen, and then tap Settings. Tap Connections, tap Bluetooth, and then verify that the switch is on.
Watch: From the watch screen, press the Home key (Power key), and then tap Settings. Swipe to and tap Connections, tap Bluetooth, and then verify the switch is on.
Galaxy Fit: This model does not have a Bluetooth settings option; simply make sure the watch is charged and powered on.
Check for updates to your smart watch and the Samsung Health app. First, use the Galaxy Wearable app to check for available software updates for your watch and apps installed on the watch.
Next, from your phone, open the Samsung Health app. Tap More options (the three vertical dots), and then tap the Settings icon. Swipe to and tap About Samsung Health and verify the software version is 6.2.0.075, or later. If the app is not up-to-date, open the Play Store, and then tap your profile icon in the top right. Tap Manage apps & device, then tap the Manage tab, and then tap Updates available.
If Samsung Health appears in the list, select the box next to it, and then tap the Update icon in the top right.
If no updates are available, the app will not appear. It may be necessary to uninstall Samsung Health, and then reinstall it.
You may be prompted to sign in to your Samsung account when you open Samsung Health again.
Uninstall and reinstall the Samsung Health app. From your phone, open Settings, and then swipe to and tap Apps. Search for and select Samsung Health. Then, tap Uninstall and follow the on-screen prompts to uninstall the app.
After you have uninstalled Samsung Health, reinstall it.
If none of this works, I recommend reaching out to our SHealth team. They can be reached at 1-855-795-0509
