Original topic:

Samsung health not syncing sleep data

(Topic created: Wednesday)
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userFP86Ega4KL
Cosmic Ray
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Samsung Apps and Services
  • Galaxy watch 4 classic/samsung health isn't tracking slightly fragmented sleep? I was woken up for about 30 minutes at some point during the night, and I can see the different sleep sessions on my watch, but no further breakdown of sleep data in the samsung health application. Can I fix this? 

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nullandvoid
Cosmic Ray
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Samsung Apps and Services

What do you mean?  You did not include your sleep graph or other statistics.  Take a screen shot of the sleep page in the phone app.  It clearly shows a break in your sleep cycle, so what other sleep statistics are you wanting to see?  If you tap the sleep tile and scroll up, you will see the graph and breakdown, but it is much easier to see and analyze on the phone.

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userFP86Ega4KL
Cosmic Ray
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Samsung Apps and Services

If there was a sleep graph to share, I would have shared it. Yes, I know I can see it on my watch. Problem is, it won't sync to my phone. It just infinitely loads, on my watch, and doesnt show up at all on my phone, making it appear as though I didn't use sleep tracking function at all.

Thank you.

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nullandvoid
Cosmic Ray
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Samsung Apps and Services

Have you tried a) restarting the watch? b) clearing the watch's cache partition? c) clearing the cache from the health app?  d) restarting the phone?  Do you have the latest version of the health app?  Is the watch still connected to the phone? On wi-fi, on the same network as the phone?

 

I guess your watch has not yet updated to OneUI8, because the sleep tile in OneUI8 no longer looks like that.

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GeeZerrr
Halo
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Samsung Apps and Services
I had the same problem with Watch8 and MyAir app till I turned on notifications in the Samsung Health app.
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nullandvoid
Cosmic Ray
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Samsung Apps and Services

Just to let you know, you don't have to place your wrist in such an awkward position to take a photo with your phone.  You can take a screenshot on the watch by pressing the home and back buttons simultaneously.  The screen shot will appear in your gallery on the phone (and the gallery on the watch).

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