Hello all
New s25 ultra and while it mainly works fine I'm trying to sync contacts from my phone to my Galaxy book and need to first get them to the cloud by backing them up with my phone.
The problem is I cannot back up my contacts or really any data to the Samsung cloud
I received the error: couldnt back up this data. Samsung cloud didn't respond.
I raised an incident with support and so far they have not been able to resolve.
What I've done so far:
The phone is fully updated.
I am not over the storage limit only using a few MB
Cleared app data and cache of Samsung cloud app
Logged out and back in of Samsung account
Tried on Wi-Fi and mobile
Saved contacts to SIM card Rather than just trying to upload the contact saved to Google
Restarted phone wiped cache partition
Force quit the app. Wiped cache again
Tried with enhanced data protection on or off
Tried selecting different options in the backup toggling certain apps on and off etc
Reset network settings
I think that's it. Trying to avoid a full factory reset as I need to keep my authenticators for work and don't really have anywhere else to put them.
Appreciate any help or suggestions.. thank you
