Samsung Pass: Couldn't verify fingerprints

[Mukkesh]

Hey, 

        So, I recently Got a S23 Ultra, and started setting up my device and finshed setting up. Then when i tried to setup samsung pass, I logged into my and tried to verify my fingerprint.

 It keeps popping the error "Couldn't Verify Fingerprints" please try again. 

I went through solutions in the forum, which said to try disconnecting wifi and try with mobile data and yea i tried switching to mobile data and tried a several times still it shows the same error. 

Also i triend forcestop, clear cache and data, Uninstalling and Reinstalling, removing my samsung account and relogin, removing fingerprints.

Expecting for solutions, Thank you!!!

 

[FatThor]

Mine just closes out when I click the ok button with the network error message

[gasmith10]

So, your Samsung Wallet app just closes out when you hit okay on the "network connection" message?

[Kimlechef]

I've got the same issue -- network connection error it says -- now its sending me in circles --- what a PIA

[DanG92263]

There are several posts already about this issue. Samsung is apparently aware and working to restore the service.

[userw7cN1vNROK]

in samsung pass app settings turn off  " change system settings." After doing that the fingertip us recognized. 

[mart1391]

Problem is fixed for me.... In the Samsung Wallet App you should see a message saying "Samsung Pass is moving to Samsung Wallet" click get started and Samsung Pass app will be removed from your phone. 

[hassan27495]

Hey man!

I just resolved this issue after trying different methods for several hours and this one works 100%

I have S22 ultra patched with April update.

All samsung services app are updated too.

The first step you have to do is force stop the Samsung Pass App.

2nd step= remove Cache

3rd Step = go to the biometrics and remove fingerprints and dont add new one.

4th step = open the Samsung pass app and it will prompt you to register the fingerprint after intial scanning it will ask you to add the fingerprint.

5th step= add the fingerprint and once it's done it will redirect you to the samsung pass app.

IT WORKS.

[userw4YWOG9avs]

Galaxy store update available for Samsung Wallet.... After that wait for a couple of hours. Mine is fixed now

[Maxim Sushkevich]

Hey all!

It seems to me the issue is fixed. It works to me now.

[Ljg · Accepted solution]

I spent hours trying to resolve this! Finally thought look at Wallet!!!Samsung pass was incorporated into samsung Wallet on the last update that I installed on 19th April ,  you will find samsung Pass in there and all your passwords stored there.  No separate Samsung Pass anymore! Hope this helps.