Original topic:

Samsung Account for kids : unable to be recognized as a parent during the creation process

(Topic created: Sunday)
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Callewsa
Constellation
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Samsung Apps and Services

Hi everyone !

 

First of all, I'd like to wish you the best for 2025 🙂

My son will get soon a smartphone and I'd like to create him a Samsung account. I've a S23, with OneUI 6.1 and go the family >  Create child account and everything is fine until the credit card verification. When I enter my code, I get the following error "Identity couldn't be verified. Try again."

I've used another credit card, tried also several time to delete/add the existing one (-15 euroct each time by the way) but nothing works, still the same problem 😅

I wonder if it is not due to the 2-fact authentication we have in Europe (you need to confirm a transaction with a digipass or any other device/software to authenticate yourself + the transaction).

I'm stuck as there is no alternative to be considered as a parent and go further in the creation process.

So.. If anyone of you may have an idea/solution to create the kid account, I'd appreciate ^^

 

Thank you already.

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LongHiker
Galactic Samsung Care Ambassador
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@Callewsa Unfortunately you have landed in the user to user discussion group for Samsung US products and services. To find the discussion group for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/  

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Callewsa
Constellation
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Oops, sorry guys 🙂

Thank you for the link.