Original topic:

Report Samsung customer service agent thru WhatsApp.

(Topic created: 09-05-2025 04:37 PM)
924 Views
Marxzy
Constellation
Options
Samsung Apps and Services

Hi I want to make a complain because one agent in the customer service is quite unprofessional And this person didn't have the slightest idea what to do with my case and yet he said that I contradict myself, and he limited himself to reading me the screenshot that I sent him of my problem, telling me: "I don't know what to do" the name Is Jeferson R, communicate with me from Mexico Aguascalientes.

5 Replies
meself
Honored Contributor
Options
Samsung Apps and Services
Is this a WhatsApp agent
Robin621k
Honored Contributor
Options
Samsung Apps and Services
Good question!
GaryB82
Galactic Samsung Care Ambassador
Options
Samsung Apps and Services
Since this is only a User to User support community you would need to contact Samsung directly 1-800-Samsung


If you've found my post to be helpful, Please like my Comments โœ“โœ“โœ“.
If my response resolved your issue, please press the Like and โœ“โœ“โœ“ to Accept as Solution button.


Robin621k
Honored Contributor
Options
Samsung Apps and Services
Seems the poster according to their title, its a WhatsApp problem.
Robin621k
Honored Contributor
Options
Samsung Apps and Services
Is your complaint with a Samsung rep or A WhatsApp rep?

If it is or was WhatsApp, what are you here?