Original topic:

Report Samsung customer service agent thru WhatsApp.

(Topic created: 09-05-2025 04:37 PM)
797 Views
Marxzy
Constellation
Options
Samsung Apps and Services

Hi I want to make a complain because one agent in the customer service is quite unprofessional And this person didn't have the slightest idea what to do with my case and yet he said that I contradict myself, and he limited himself to reading me the screenshot that I sent him of my problem, telling me: "I don't know what to do" the name Is Jeferson R, communicate with me from Mexico Aguascalientes.

5 Replies
meself
Honored Contributor
Options
Samsung Apps and Services
Is this a WhatsApp agent
Robin621k
Honored Contributor
Options
Samsung Apps and Services
Good question!
GaryB82
Galactic Samsung Care Ambassador
Options
Samsung Apps and Services
Since this is only a User to User support community you would need to contact Samsung directly 1-800-Samsung


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


Robin621k
Honored Contributor
Options
Samsung Apps and Services
Seems the poster according to their title, its a WhatsApp problem.
Robin621k
Honored Contributor
Options
Samsung Apps and Services
Is your complaint with a Samsung rep or A WhatsApp rep?

If it is or was WhatsApp, what are you here?