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Original topic:

Phone app Crashing after One UI 6.0 update.

(Topic created: 11-21-2023 09:51 AM)
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text1
Cosmic Ray
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Samsung Apps and Services

After One UI 6.0 update, I can't see who is calling or accept/reject the call. 

Callbgprovider app Crashing
Call app Crashing 
Phone app Crashing
 
These are the pop ups showing up.
 Need to fix ASAP 
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631 Replies
BombshellBella
Asteroid
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Samsung Apps and Services
Same!
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selz
Cosmic Ray
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Samsung Apps and Services
Just curious, if it's AT&T's fault, why are Samsung engineers working on patches to fix it? That's what Samsung told me.
Robin621k
Honored Contributor
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Samsung Apps and Services
AT&T should have tested everything before rolling out the update, that's why you get your update from your carrier, if things don't work they contact Samsung and submit what is wrong. It only happened to those on AT&T locked
selz
Cosmic Ray
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Samsung Apps and Services
Okay, instead of ditching Samsung I should ditch AT&T.
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Samsung Apps and Services
This one ui update has been the buggiest for me. Multiple small issues.
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Check your ABOUT PHONE (PHONE INFO). If your phone number shows UNAVAILABLE, and your Sim Card Info also shows UNAVAILABLE, these are most likely signs your physical sim card from your phone carrier has been rendered unreadable during the update process. Also check your data usage in CONNECTIONS. If only shows your WiFi usage, you can definitely bet that the sim card is unreadable. And, you can't reactivate it. That sim card is disabled indefinitely. It will no longer work.
You must see your local carrier agent and have them make you a new sim card.
l0NBh0MAZ
Cosmic Ray
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Samsung Apps and Services
Apparently, it happened immediately after the latest UI update.
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Exactly.
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naebaby
Constellation
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Samsung Apps and Services
Thank you! I am having the same issue!!
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Shel18
Constellation
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Samsung Apps and Services
Same here. Can't answer or make calls. I can't even hang them up even though I see the option. The call app keeps crashing. Ugh.
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