Perplexity Pro subscription suspended

[Ridwan66]

I redeemed the Perplexity Pro though installing the Perplexity app from Galaxy App Store. I received email from them saying that they revoked my pro subscription as they think I abused this promo which is false. They are asking for device purchase receipt, screen record of the promo available on galaxy app store and screen record of sensitive device information. This is suspicious. Dear Samsung, please investigate this! 

[Mujibar]

.

[Sarkoth]

Same here!

[HarvesterOfEyes]

Same here. And it reflects very poorly on Perplexity as the email came across as rude and accusatory. Samsung needs to do something about it or it will reflect poorly on them too.

[userUvi50MbOW9]

I agree with that, this just happened with someone else I know that I told about this offer. She installed it using the correct process via Samsung a few weeks ago and then just today received the same email. She said the tone of the email made it sound like she was a criminal and after reading it, I agree 100%. 

Samsung should be embarrassed to promote this service/product and then have their customers treated this way. I wanted her to try it, now, because of this it makes me look like an **bleep**, makes Samsung look bad, and none of us did anything wrong. 

I reached out to support, but I'll be shocked if I see anything other than canned responses and the same robot garbage to "try these steps" to resolve it. Why, when these **bleep** are the ones that made the mess in the first place???

These tech/AI **bleep**, do not understand customer service and AI certainly doesn't understand the subtle but important things that make up an entire customer experience and how one thing failed like this one, will yield more detractors than it will promoters. 

In this day and age the only way people will be heard is by simply not buying or using their products/services. I'm sharing her experience with everyone on my social media to promote that people not use Perplexity. Imagine if you had a real billing issue or something that you needed help with... it doesn't take too much imagination to know that they clearly do not care as evidenced by these emails.

[erail1]

I agree, it took me a minute to realize I was arguing with Sam an AI. After this there is absolutely no way I will ever pay for perplexity pro.

[userBB5EwxBgUI]

I agree! I have no plans to use Perplexity Pro after this.

I used this email address to correspond with Perplexity, support@perplexity.ai

[nullandvoid]

yeah, that ai designation tells you you are emailing a bot.

[nullandvoid]

It seems that Samsung will have to address and solve this issue with Perplexity - or stop offering the promo.  It looks as if Perplexity does not want to honor the terms of their promo agreement with Samsung.  Perhaps they had more free signups than they anticipated and now don't want to follow through.  Any proof of purchase or eligibility should have been established at sign up and, once accepted and activated, they should not be asking for it again or revoking people's memberships.  If Perplexity only wanted to allow a certain amount of promotional users, they should have established a limit and not taken any more signups after that cap was reached. A disclaimer could have been attached to the offer (e.g. limited to the first 2,000 signups).

Likely, they decided they were not generating any revenue, so instead of revising the terms to a 3 month trial rather than a year (for new sign ups), they just started cancelling people's memberships (likely in hopes they will sign back up for pay).  Not a very good strategy, as all it does is generate negativity toward the enterprise.  If they did that to me, I don't care how much I liked the service or found it useful, they are on a permanent boycott.

[erail1]

After this there is absolutely no way I will ever pay for perplexity pro.

[Kentu]

Same, just got the email today.