Old Wearable devices keep showing up in Smartthings, Find My and Health - why?

[Claykin]

Samsung Health, Smartthings and Find My (Samsung find me) all see a few devices I've previously (years ago) removed from the Wearable app. I also confirmed these devices are removed from the list of devices Samsung has for my account. However, I have 2 older watches that appear and an old pair of Samsung Buds appearing on my devices list in Smartthings, Find My and as the step counter in Samsung Health. Anyone know how to remove them?

I have already tried visiting the Find My webpage but there's no option to delete or remove the old devices. Only thing I can find is to hide them. The most annoying bit is Samsung Health sees a many years old Gear S2 watch as my step counter when my actual step counter is a Watch 7 Ultra. Even though the app displays Gear S2 it appears to be counting steps from my Watch 7 Ultra. SMH Samsung. 

First, I've read up quite a bit on this issue and it seems Samsung may have a database issue where they're holding on to old and deleted devices somewhere in their backend systems. Has anyone managed to work through this poorly written software code by Samsung or do you just ignore it and soldier on? 

Last thing, I tried to erase and cancel my Find My and Health subscriptions figuring I'd start over and hopefully the old devices wouldn't reappear. Well, seems that erasing and deleting my Find My account doesn't work. All it does is exit the browser session but when I log in again, all data remains as is. I've tried doing it from my PC as well as in the phone. Same result. However I was successful erasing the Health app and account but when I setup again the Gear S2 listing reappeared. 

Samsung needs to assign an engineer to resolve this nonsense!

[realaud]

Well, you do have the option to hide the devices listed in the find app, so if it bothers you that they are there, I suggest you hide them.

[Claykin]

I do hide them but after a few days they unhide themselves. That's the even more annoying part. That's why I'm focused on getting them out of the device inventory.

[mn007]

I'm dealing with the same issue, did you ever find a way to fix this?

[PixelShober]

Did you managed to solve this? I dealing with the same issue.. 

[mn007]

I have not, my old pair of Galaxy Buds+ is still there sadly.

[ActorMike]

I have the same issue Galaxy Watch Active 2. I'm an advanced user, tried looking for it in https://my.smartthings.com/advanced/devices as well, it WILL NOT let you remove it anywhere. It is 100% a bug!

When visited https://smartthingsfind.samsung.com/

it's not listed either

only in the app!

[realaud]

There actually is a way to remove a device from Smart Things.  Open Smart Things, tap the bottom tab for devices, when you get to the device list, tap the dot menu on the upper right, choose "manage devices".  When the list comes up, tap the circle next to the device(s) you want to remove and on the bottom menu tap "remove".  When the confirmation pop up shows, tap "remove". This will remove the device(s) from Smart Things.

[jvcaires]

They should definitely fix this. I want to remove my old Wearable devices from my Samsung FIND list, they are not on Smart Things anymore...

[realaud]

It may be an issue with your device.  Any device I hid from my find list does not show up in find, unless I go into manage devices, then any Samsung device ever owned shows up to either enable or disable.  That is because Samsung has no idea whether you actually are just not using the device or threw it in the recycler.  Google Find, however, only shows the devices I currently own, including my JBL headphones.

[sliber]

I have a similar problem. Samsung and SmartThings accounts show all my current devices correctly, but SmartThings Find shows my old watch, Watch 5 Pro, and I can't remove the old watch. That's a minor annoyance.

The major annoyance is that I can't "find" the Ultra from my phone. When I try to find it, I see a stack of cards that lists among other devices Watch 5 Pro and does not list the Ultra, and there's no means to remove the  Pro and all the Ultra. Any attempts to add the Ultra to my "favorites" fails.

On a related issue, I've tried to start a chat with Samsung support several times. The typical wait time as listed by Samsung is between 2 hours and 3 and a half hours. Seriously?!