I am both a veteran and a nurse and I am trying to sign up for the military offers program or the first responders program. It keeps taking me to ID.Me, which then sends me back to Samsung as I am verified for both of the above in ID.Me. It gives the error "Unfortunately, we need more information in order to validate your eligibility for the Samsung First Responders Offers Program. Please click below to sign up and register yourself via ID.me account verification process." (Same for the military one). I have never had an issue before with ID.Me but I even went through the ID.Me site to get to the Samsung site and I am getting the same error. (I signed on to ID.Me, searched for Samsung and then clicked to shop at Samsung that way). I called and can't get through the menu for tech support. Chat has sent me around because they are wanting to help me with a product and not the website, although I have told them I need website support.
Lies. Reps dont know how to fix the discount verification error on the customer profile or purchase.
When signed in & verified....Samsung website says welcome to the miltary offers program when signed in and verified...shows the military VA discount on the product page....then when selecting "continue" to add to cart there is another verification with ID.me......
Then the samsung site removes the military discount saying the email cant be verified...its literally the same email on id.me site....and the same email that was used in a previous years phone purchase.
..then doesnt except the email verification...with the id.me site has military VA card showing active status "verfied".
Garbage customer solution offers even if the rep was polite.
