Original topic:

Cancel Secure Wi-Fi subscription when no longer have the phone or even access to Galaxy Store app

(Topic created: Monday)
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userkYnsRcHdLL
Constellation
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Title says it all. I'm getting billed $2.99/mo. for the Secure Wi-Fi feature when I am no longer in possession of the phone therefore obviously no longer want the feature. However, all support articles instruct to simple cancel the subscription either via Settings or from the Galaxy Store app ... which can only be done with the phone in hand (app cannot be installed on a non-Samsung phone)  ๐Ÿ™„ Checked Samsung website account and nothing listed under Subscriptions.

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LongHiker
Galactic Samsung Care Ambassador
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@userkYnsRcHdLL You would need to reach out to Samsung support https://www.samsung.com/us/support/contact/ 

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user5ejcDwe65K
Constellation
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I previously requested cancelation but notebit still shows up. Please cancel and confirm cancelation Thank you
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