Yet another Costco Art subscription issue

[TRZ]

Just like all the other “solved” reports of this issue - bought the Frame TV from Costco, tried to redeem the 2 year free Art subscription, doesn’t work. Costco says it’s Samsung’s fault, Samsung says it’s Costco’s fault. Have read previous “solved” reports of this issue, the latest “solved” post says to contact the Samsung Promotions department, their number has been disconnected.  

[Samsung_Moderator]

@TRZ, Thanks for your patience.
I wanted to share a recent post from our Admin team that should help clear things up and guide you toward a solution. It’s packed with helpful step-by-step instructions, so I think you’ll find it useful.
If you have any questions after reviewing it, feel free to reach out!
https://us.community.samsung.com/t5/TVs-More/Frame-Tv-Art-Store-Guide-How-to-Redeem-Art-Store-Promot...

[Indyputra]

I am also having the same issue. Like you  - I also got only a reduced period for free promotion in the payment app instead of two years free. 

Costco support says go to Samsung and Samsung support says go to Costco. 

 

 

[TRZ]

Yep, Samsung is at fault, their payment app knows about the code, but is configured incorrectly (or the payment app itself sucks). 
But, there’s no one at Samsung who cares.