Yet another Costco Art subscription issue

[TRZ]

Just like all the other “solved” reports of this issue - bought the Frame TV from Costco, tried to redeem the 2 year free Art subscription, doesn’t work. Costco says it’s Samsung’s fault, Samsung says it’s Costco’s fault. Have read previous “solved” reports of this issue, the latest “solved” post says to contact the Samsung Promotions department, their number has been disconnected.  

[Samsung_Moderator]

@TRZ, Thanks for your patience.
I wanted to share a recent post from our Admin team that should help clear things up and guide you toward a solution. It’s packed with helpful step-by-step instructions, so I think you’ll find it useful.
If you have any questions after reviewing it, feel free to reach out!
https://us.community.samsung.com/t5/TVs-More/Frame-Tv-Art-Store-Guide-How-to-Redeem-Art-Store-Promot...