On January 17, 2026, I purchased a 75-inch Samsung QLED television, which was delivered on January 20, 2026. Upon opening the box, I noted that the bezel on one side of the TV had become deformed and was not attached properly, and there was what appeared to be a mark from the Styrofoam on the back as though it had an impact during shipment.
I hooked the TV up to see if there were any other issues and noted that there was a 1-2 inch portion of the screen that was not working. This was also on the side of the damaged bezel.
I have since contacted e-commerce customer support numerous times regarding issues with this TV, and to date, the only resolution offered has been to return the product for a refund and resubmit the order myself. This would be an acceptable solution except for the fact that the TV is now priced at $1700.00 vice the $1100.00 that I originally paid.
Why do I have to pay a higher price because for receiving a damaged item.
I am being told sorry for the inconvenience of getting a broken item. To make it up to you we will make you pay more for the same item to be sent back to you. Horrible service might as well spit in my face.
I am sorry you are experiencing less than stellar customer service from Samsung E-Commerce. Did you purchase directly feom Samsung? Has the communication been through email or phone? Have you taken pictures of the damage and attached them to an email?
Have you contacted email the CEO at this link with pictures of the damage, the more written evidence you have the better.
If they don't want to honor the price you paid, return it. If they give you any problems with a refund contact your credit card company and file a dispute. Your credit card company works for you, not the vender Samsung.
Good afternoon @Members_00JcOJD and welcome to our community! I can certainly understand how frustrating this is and am delighted to assist you! For further assistance, you will need to call 1-800-SAMSUNG (1-800-726-7864) and ask to speak with our specialized team about this issue.
