userltUNB77AZ2
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‎06-18-2021 06:22 AM in
QLED and The Frame TVs
4 Replies
Solution
Diaboyos
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‎06-18-2021 09:15 AM in
QLED and The Frame TVs
This was the answer for someone else with the same problem.
"Have you tried connecting it via Ethernet to see if the issue persists? Have you tried a smaller thumb drive formatted in FAT32?"
"Have you tried connecting it via Ethernet to see if the issue persists? Have you tried a smaller thumb drive formatted in FAT32?"
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userltUNB77AZ2
Constellation
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‎06-18-2021 09:53 AM in
QLED and The Frame TVshow do you do ethernet option or fat32
Diaboyos
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‎06-18-2021 12:29 PM in
QLED and The Frame TVs
The other person was trying to do the update via wireless so they suggested connecting the TV via Ethernet cable from the router or downloading the update onto a thumb drive formatted in FAT32. The thumb drive option worked for them.
SamsungJam
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‎06-18-2021 12:52 PM in
QLED and The Frame TVsHere's a link with how to set up the television with an ethernet connection: https://www.samsung.com/us/support/answer/ANS00079028/. and here's a link with info on updating your thumb drive to FAT32: https://www.wikihow.com/Format-FAT32
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