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Samsung QE50, QE55 sound on sounbar dropping out

(Topic created: 07-01-2025 07:36 AM)
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Nytram
Constellation
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QLED and The Frame TVs

Samsung QE55Q80AATXXU and QE50Q60DAUXXU connected via HDMIArc to Panasonic SU-HTB20 soundbar dropping out on certain FREESAT channels. Volume, mute don't restore sound changing channel to BBC1 101, BBC2 102, ITV1 103, FILM4 300, SKYMIX 141 restores sound, switch back to original all OK for random period then same again. Channels affected ITV2 113, ITV2+1, 5USA 129, LEGEND 137.. comments welcome.

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html    

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html