So, despite all the videos, I ordered a NEW power board and new motherboard for the TV, and....... issue is still here. This means that there is a problem with the QLED panel itself! This is definitely a factory issue with a QLED panel, and it just shouldn't be like that for a TV which costs about 800-1000$!!!
Yes, the warranty is already ended several months ago, but shouldn't Samsung do the replacement if it's a factory issue?
I understand how this may be frustrating due to the age of the unit and due to having an attempted self-repair this will require service but we would be unable to offer any accommodations please use the link below to find a service center in your area.
I understand how this may be frustrating due to the age of the unit and due to having an attempted self-repair this will require service but we would be unable to offer any accommodations please use the link below to find a service center in your area.
I have the same model tv, same exact problem. Mine was purchased 12/2019. I'm not opening it up yet in hopes that Samsung service will take care of this as a warranty item. One year 7 months old with a major board or panel failure is unacceptable.
Hello, I apologize for the frustration and if you are interested in reviewing our service options please send your name, address, e-mail, contact number, place of purchase, and full model code and serial number in a private message here: https://bit.ly/3lVQyQ2.
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