I purchased my 77" TV in November 2024. My QN77S90DAFXZA failed to power on at the beginning of January. Warranty repair was smooth, and TV operating as expected. Now it's November 18th, 2025 as I write this and same issue. Warranty repair scheduled for 11/21/2025. If it is the same problem, do I have any recourse to extend the warranty for the repair part? Any recourse to get a replacement TV?
Hello, and welcome to the Samsung community! We are sorry to hear that you are experiencing this issue with your TV. Regarding your questions about extended warranties for the repair part or potential TV replacement, our ability to explore those options depends heavily on the specifics of your service history and original purchase date. The standard manufacturer's warranty in the US typically covers the TV for one year from the original purchase date.
We would be more than happy to investigate this matter for you further. We would just need your ticket number for the repair. Can you please send us a private message with your ticket number? Private message with our support team using the link below: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
Hello, and welcome to the Samsung community! We are sorry to hear that you are experiencing this issue with your TV. Regarding your questions about extended warranties for the repair part or potential TV replacement, our ability to explore those options depends heavily on the specifics of your service history and original purchase date. The standard manufacturer's warranty in the US typically covers the TV for one year from the original purchase date.
We would be more than happy to investigate this matter for you further. We would just need your ticket number for the repair. Can you please send us a private message with your ticket number? Private message with our support team using the link below: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
Me Too. The power supply in mine quit the other night too. It tripped the circuit breaker overnight while turned off. 77" OLED model qn77s90dafxza. I submitted a repair request. Waiting for a response from the repair company.
Under warranty. Got the TV the end of Jan. 2025. It was in use until April, then off all summer until Nov. 2025. It's a winter home.
