Original topic:

QN800D HDMI and APP issues after 1301.1 update

(Topic created: yesterday)
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useri1p7mcdCCE
Constellation
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QLED and The Frame TVs

After the 1301.1 update my 30 day old QN800D Tv has a lot of issues.  The HDMI ports all show power on issues on Apple TV box, Fire TV cube and Nvadia TV.  Red power icon shows next to the HDMI icons even though the power is on for all devices.  In addition apps will log on but not load videos, Hulu, Disney, Netflix, Prime.    All of the above mentioned items worked fine before the update.

have tried all the possible solution mention after updates, restart, new 8k cables, etc..etc,, i would appreciate any ideas

1 Reply
BrüZZi
Supernova
Options
QLED and The Frame TVs
Did you try Device Care Optimization ?
⁃   Settings  ≻
⁃   All Settings  ≻
⁃   Support  ≻
⁃   Device Care  ≻
⁃   Start Device Care.
     Also Try Self Diagnosis.
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