My SAMSUNG QN55Q80RAFXZA Flat 55-Inch QLED 4K Q80 Series Ultra HD Smart TV, purchased less than 1 1/2 years ago, just made a pop noise and now won't turn on, either from the remote or the controls on the base of the unit. i checked the power cable which is intact and plugged in, the electrical socket, which was good,(and I tried plugging it in elsewhere), none of which helped.
The unit is plugged into a surge protector, and we've had no other indications of power surge or other problems.
Ah, thank you for confirming! It seems like the next course of action would be to have the TV serviced. I would be happy to see what I can do for you 🙂 Can you shoot me a private message with the serial number and software version of the TV?
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By trying to plug it elsewhere, does that mean you plugged it directly into the wall outlets? A lot of the time surge protectors prevent TVs and gaming consoles to work properly.
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Ah, thank you for confirming! It seems like the next course of action would be to have the TV serviced. I would be happy to see what I can do for you 🙂 Can you shoot me a private message with the serial number and software version of the TV?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
