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QE50Q60AAUXXU - Screen darkens and turns off

(Topic created: 2 weeks ago)
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LarryLegend
Constellation
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QLED and The Frame TVs

I saw a similar issue posted by another user.

my screen will slowly darken in top right corner then turn off completely.  
this first occurred in September, ironically when the other user posted same problem.

after keeping tv off for 1-2 days, issue stopped and tv went back to normal performance.  

now has occurred second time

If I power down and let rest, it will come on again with no issues for about 10-15 minutes.  Then it will occur again.  

tv is less than 3 years old.  Should not have any issues like this.  

please help!

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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