Frame tv white vignette

[adriantoothless80]

Hi

I have anew 75" frame tv and noticed a kind of white vignetting on dark scenes mostly 

can anyone help me 

it is like a white arch in each corner

do I contact Samsung or supplier in uk?

Adrian 

[Geno71]

Hi @adriantoothless80 

While QLED, which is a fancy name for a pretty standard LED display with a quantum dot tech for enhanced color, but it's still edge lit. This kind of looks like a backlight bleed, but it is strange, and definitely shouldn't be this bad if it's new, and on a modern TV. I suspect it might have suffered some kind of external damage, possibly temperature or humidity related, or it might just be a defective panel, which unfortunately happens. If you can still return it, I'd say it's an easier option, vs trying to deal with warranty. Frame TVs are cool, but personally, I'm way past QLED. OLED is nice, but has its own issues. Personally, I'm a fan of their Neo QLED TVs, which use a mini-LED backlight, for perfect black levels and even backlight, I recommend those for sure, if you can still exchange.

[useryCA5A0jZKp]

This is a panel defect, poor quality assembly. This is typical for budget TVs of Crystal or QN60 series, which have the cheapest panels. This is not a warranty case, if possible, return the TV to the store.

[Samsung_Moderator]

Hi there, You mentioned being in the UK, however support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/visitcountry/ 
Did you know? Your region more than likely has a community of its very own!! Check out the following link and join the community in your region:  https://r2.community.samsung.com/