The picture and broadcast options from my settings are greyed out. I had wanted to rescan as local stations have changed their antenna channels.
I reinstalled every app in an attempt to close the apps. I disconnected the power from the television disconnected the coaxial cable waited quite some time powered back the TV then reinstalled the coaxial cable.
These items are still grayed out. Some discussions online say to make sure that intelligent mode is off. I did that the items are still grayed out. Thinking a reset might fix it, I scrolled down settings to the reset selection.... which of course is also grayed out
There's no reset under self diagnosis I reset the Smart Hub which logged me out of Samsung and took all my apps off and guess what reset picture and broadcasting are still grayed out
Hello @ghwmd1, welcome back to the Samsung Community! Thanks for reaching out. To help us look into this issue further, could you please provide the full model number of your Frame TV?
@ghwmd1 Thanks for sharing your model number! Letโs try a couple of quick things to see whatโs going on:
Close background apps Press and hold the Back/Return button on your remote for about 2โ3 seconds. That should close anything running in the background.
Doubleโcheck your input Make sure the TV is set to the โTVโ input and not HDMI or another source.
Check your coax cable Just take a moment to make sure the coax cable is firmly connected on both ends.
If none of that helps, the next step would be a soft reset:
Soft Reset Press and hold the Power button on your remote for about 15 seconds until the TV restarts. After it boots back up, see if the settings show up again.
Locate the Power and Volume Down buttons on the TV. Press and hold both buttons at the same time. Wait for the TV to begin the reset process. Do not unplug the TV during the reset. Additional Notes: All downloaded apps and accounts will be removed. Network settings may remain unchanged. If the reset option is unavailable, exit any open apps and try again.
If all the previous troubleshooting steps end up being unsuccessful in resolving this matter, we are next recommending service. You can seek service via our phone support at 1-800-SAMSUNG (726-7864) or contact a moderator by Private Message with the following details, so we can review any service options available: Full model number Serial number Name Address Phone number
