Forgot the parental lock on my Samsung Q TV

[tlb213]

Good Evening. I am trying to download HBO app on my Samsung TV and forgot the code that I set in 2018. Is there a way I can retrieve the lock pin or set the parental lock through my Samsung cloud account?

[Anonymous · Accepted solution]

Good afternoon, I will be happy to assist you. You can reset your PIN from your remote control.

[tlb213]

Thank you very much for the help.