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Fail to add aqara u200 to smarthings hub built in 55 QLED TV

(Topic created: 05-22-2025 05:32 AM)
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adamradz
Constellation
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QLED and The Frame TVs

Hi, I am failing to add aqara u200 to smarthings hub built in 55 QLED TV 2025 via matter with error message 39-513. Can you help?

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LongHiker
Galactic Samsung Care Ambassador
Options
QLED and The Frame TVs

@adamradz You might also want to visit the SmartThings community. https://community.smartthings.com/top?period=monthly

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hi there, Thanks so much for asking about this. First, have you tried adding the smart lock to the SmartThings app on your mobile device? I am also providing a link below to everything you need to know about using the SmartThings hub on your TV. Please let us know if this helps.

https://www.samsung.com/us/support/answer/ANS00078933/

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adamradz
Constellation
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QLED and The Frame TVs

Hi, yes. I was trying with app on smartphone also via Google home. Both failing on 3rd step with error  39-513

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Solution
LongHiker
Galactic Samsung Care Ambassador
Options
QLED and The Frame TVs

@adamradz You might also want to visit the SmartThings community. https://community.smartthings.com/top?period=monthly