Crash with canal+ app and video reading

[Alderaaan]

Hello,

I have a Frame 2022 and when I play a video on the canal+ app, she starts and after some seconds the TV crash. I need to unplug the power to reset the TV.

TV and App have the last update band I tried to reset the app.

Tks for the help.

[Samsung_Moderator · Accepted solution]

Hi there, I can definitely understand the frustration of having an app stop working like this. To help with this, I'm providing the following link to our guide on this issue. It will walk you through what steps to take to get the app and TV functioning properly again. 

https://www.samsung.com/us/support/troubleshooting/TSG01003027/

If these steps do not resolve the issue, you'll need to reach out to the app developer for further assistance.