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‎11-11-2023
10:44 AM
(Last edited
‎12-06-2023
04:55 PM
by
SamsungCaleb
) in
Hello, sometimes my picture will start displaying distorted, looks almost like gasoline mixed with water. This is happening while watching youtubetv through the smarthub app. Also will persist if i switch inputs to xbox. Only way to get rid of it is to do a hard reset by holding power button. What is odd if i do a picture test, the image looks fine. I have tried resetting smart hub but issue still happens. Any thoughts?
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‎11-14-2023 02:49 PM in
QLED and The Frame TVsHello! Thank you for reaching out! If this is occurring on all sources and still occurs even after a reset, I would recommend also making sure that the TV is updated. You can update the TV by going to Support> Software Update> Update Now. If this does not help then this will require service. As your TV is out of warranty you can use the link below to find a service center in your area.
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‎11-14-2023 02:49 PM in
QLED and The Frame TVsHello! Thank you for reaching out! If this is occurring on all sources and still occurs even after a reset, I would recommend also making sure that the TV is updated. You can update the TV by going to Support> Software Update> Update Now. If this does not help then this will require service. As your TV is out of warranty you can use the link below to find a service center in your area.
![](/skins/images/730D00E9C78303575EAA081BBEDA098B/responsive_peak/images/icon_anonymous_message.png)