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I recently was viewing some videos on my TV using my flash drive, and even though all of them are MP4 format, not all will play. Also, the video is... View Post 
userdnouJZAsDG
I appreciate you quick reply. I have no way of determining the encoded format, since it works fine o... View Post |
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Anyone have issues with a shaded area coming up on the tv screen. It's about 6 inches wide and goes from top to bottom of the screen.... View Post |
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I am having an issue with the my Samsung Smart TV and Disney + Yesterday night, I encountered a black screen... View Post 
Samsung_Moderator
Hello! Thank you for reaching out, I completely understand your concerns with the tv screen going bl... View Post |
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There is a weird black shadow that overtakes about one-third of my screen like a weird ghost taking it over after it has been on for a few... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I can see how this can be a cause for concern with your TV having... View Post |
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Hello, I have just purchased a TV (AU8200) 75 I want to upgrade the software but the automatic update function did not download the new version,... View Post
Samsung_Moderator
Hi there, thank you for reaching out regarding the USB update for the television. I completely under... View Post |
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Anyone tell me what I need to do to correct this? I am okay with taking this apart to fix it since the TV is over three years old. Since these... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! I can see how this can be an issue with your screen having these ... View Post |
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Funimation is an available app even though the content is being migrated over to the Crunchyroll streaming service and is replacing Funimation as... View Post
Samsung_Moderator
Hello! Thank you for reaching out. Unfortunately, we're unable to speculate on their plans with the ... View Post |
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Hi, We have had our UA55M7000 tv for the last 5 years and 2 days ago it started producing a large pixel shift on the bottom of the screen... View Post 
Samsung_Moderator
If this is happening on all sources and the picture test, I recommend having the TV serviced. As you... View Post |
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I get the following message "Need to be older than 13 to access Samsung TV" please need help. I've tried uninstalling the app and... View Post 
usersuqlu1Y5Lt
I keep getting an error message saying I haven't to be 13 to use samsung tv plus app and I am above ... View Post |
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The top portion of the screen is transparent gray and the rest of the screen is normal View Post
Samsung_Moderator
Hello! Thank you for reaching out! I can see how this issue can definitely be strange with your scre... View Post |
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I just bought a TV, model un75TU700Dfxza. When I try to cast to it from Windows 11 using Chrome browser version 107.0.5304.122 , the TV shows up... View Post 
J_Wellington_Wimpy
An internet article recommended that I install an optional windows app for a wireless display. I ins... View Post |
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I wanted to make you aware of a known issue (according to Google) with the Samsung 50" Smart TVs. we bought this tv roughly 4 years ago I Know... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! I can definitely understand the concern with this. I would recomm... View Post |
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This Tv is almost 4 years old and this dark streak appeared. How do I get this fixed? View Post 
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Hi all, we bought a new AU8000 off Amazon and were trying to set it up last night. We have a lot of video game consoles that we want to connect to... View Post
Samsung_Moderator
I couldn’t live without my XBox showing on my tv. Let’s get this situated for you as soon as we can.... View Post |
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I just moved and haven't found remote yet, is it possible to connect tv to new wifi without out remote? ... View Post 
KennewickMan
If you have a Samsung phone, open smart things, select your TV, and a remote should appear on your p... View Post |
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Hi, we have a brand new Samsung AU8000 and just set it up last night. The issue we’re having is none of the apps work. Netflix, Amazon Prime,... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I understand how this can be frustrating with not being able to u... View Post |
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I have a 2019 NU8000 Samsung tv. I don't have the turn off picture option in the accessibility menu. Is there another way to turn off picture... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I understand you would like to use your TV without having the pic... View Post |
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While I love my 1 year old 50inch 2021 QN90A TV, every 2 weeks or so I I will get a black screen/no sound or video but no audio. The only way to... View Post 
userdEhX7f4NBY
Hi: If you tested this cable with another device with no issues, call your cable provider and see wh... View Post |
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I have a QE75QN90AATXSQ I lost the original remote that came with the TV so I had to buy a new one, I looked for one on eBay found a remote with... View Post
Samsung_Moderator
Hello, There! This is the Samsung forum for the US, We would ask that you please post your inquiry i... View Post |
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Hi I would like to ask a little help to solve a problem with my tv. Mdel: UE85AU7102KXXH SW:T-KSU2EDEUC-2101.0 The problem is the... View Post
Samsung_Moderator
Thank you for stopping by the US support page! This forum is for support of US products and customer... View Post |
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I have a one year old Samsung smart tv that suddenly stops working. The screen turns black and wont turn off. I tried power reset and the screen is... View Post
Samsung_Moderator
Oh no! I hope you are okay! Please send us a private message with your full model and serial number ... View Post |
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Hi, I need some help. I have a Samsung 4k TV UN49NU6300F, and it came with a very bright white background with black letters menu picture. So, I... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately there is not a Samsung way to do this. View Post |
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I just purchased 2 Ausounds AU-XT ANC headphones so my wife and I can use them at the same time. I paired one, but since they both show in the list... View Post 
ToyboxToyzzz
Something like this would seem to require a third party device. As far as I know tv's only send one ... View Post |
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Hey all,I'm trying to figure out whatever's happening with my tv. This menu pops up and then the highlighted icon changes around, starts... View Post
Samsung_Moderator
Hey, seeing that you have contacted Samsung support regarding this, you may have heard this before. ... View Post |
