Hey Community Members,
We're proud to announce that Samsung earned Highest Ranks in Product and Service Quality for TV and Home Appliances by ACSI for 2022!
Samsung ranked #1 in Overall Product Quality and Service Quality for TVs and Home Appliances in the 2022 American Customer Satisfaction Index Survey. The recognitions honor Samsung for excellent service repair, mobile app reliability and warranty coverage.
“Samsung is eager to continue investing in our expansive customer-first options and furthering our commitment to deliver the best service experience to our customers.” - Mark Williams
Underscoring its leadership in products and services, Samsung Electronics America received #1 ratings for “Overall Product Quality and Service” for TVs and Home Appliances in the 2022 American Customer Satisfaction Index Survey.1,3 The company was an industry leader in the following areas for its excellence in product quality, service repair, mobile app reliability and warranty coverage:
- #1 in Overall Customer Satisfaction for TV
- #1 in Overall Product Quality for TV
- #1 in Service Quality for TV
- #1 in Overall Product Quality for Home Appliances
- #1 in Service Quality for Home Appliances2
- #1 in Service Repair for Home Appliances
The American Customer Satisfaction Index Survey (ACSI) is the nation’s only cross-industry measure of customer satisfaction. Since 1994, the survey has been recognized as a leader in analyzing consumer sentiment about the products and services used most often.
Click here to read more about this prestigious honor!
