After 2yrs one left side of the monitor is dark. It started with a slight dim visible only at night to a complete darkening within a few weeks. It's not always on the left, on some apps like Netflix and Disney it's always on the left, on YouTube it's always on the right and in the settings mode it can't decide which side to dim and starts switching the darkening once left and once right.
Hello! Thank you for reaching out! If this is occurring on all sources, this is something that will require service. Depending on your warranty, you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
Hello! Thank you for reaching out! If this is occurring on all sources, this is something that will require service. Depending on your warranty, you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
