Hello Everyone, I can't move my newly purchased Oddessy Ark model monitor down even though I followed all the instructions correctly. There is no problem turning it right or left, but the monitor does not go down. There is a very small movement, then it acts as if it is locked and does not go down.
Hello! Thank you for reaching out! Just want to confirm, are you using the stand that comes with the monitor, or are you using it mounted on a 3rd party desk mount? Also, can I have your full model number to assist further?
Hello. Yes, I use the monitor's own arm. The only problem is that it doesn't go down. It turns and bends everywhere but doesn't go down. model. samsung odyssey ark "ls55cg97wnuxuf" 55inch
