G8 screen damage

[Carlitosturbo2]

Hello,

I've bought this monitor back in February. While using it the screen turned black and I line appeared right in the middle. Not even a year owning this monitor.

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! I see how this can be frustrating with your display being broken. This is something that will require service. You will have a couple of options depending on your warranty. 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service processed.

- If you're within the one year warranty, you can Private message me or one of our moderators or you can call directly at 1-800- 726-7864 with your full model and serial number to have service setup

- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.