Technician came out and broke wall mount

[Aro_x18]

Tv came with missing pixels, created a ticket to have it taken care off, tech finished job, mom calls me saying tv is leaning way to forward, takes ring camera and shows me behind tv , I call tech, says the bolt "came off" he can come back i I have some zip ties so he can zip tie the tv back to the mount , I declined his offer and complain to customer service, still waiting on that, sister comes over (im still at work) and tells me to bring the tv down before it falls on the glass tv stand underneath, get home replace the tv wall mount because im not going to wait for this thing to fall, finally sit down to watch TV and notice thin line atop and greyscale color shift on tv with pixelated blacks and deep purple colors , to late to call customer support now but going to request new tv and cost of both tv wall mounts 

[Milosticks]

😮no

[MrGhoul]

Oh wow that's terrible!

[Aro_x18]

You can repair alot of things yourself , considering i just bought it a week ago , ill let the warranty take care of it

[Aro_x18]

Just took it down yesterday, had an extra one at home so just replaced it , tv is still messed , instead they left a white line / gap at the top , screen was not placed correctly, tv looks pixelated and blurry / faded , all around horrible job , I get it , mistakes happen , im sure there's a form or action taken when something breaks but the fact they didnt say anything and tried to zip tie it to remedy it when I called them back , all around they deserve some type of discipline on there end , asking for a new tv and refund for the wall mount isn't asking for the world , its asking to make it right

[Aro_x18]

Pictures of tv now after the "repair"

[Samsung_Moderator · Accepted solution]

Hello Aro_x18, We are sorry to hear about your recent experience with the service technician. I know you mentioned contacting the service center previously however we would like to remind you the community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries such as the one mentioned are supported only by the service center directly. We encourage you to keep working with them for the best assistance they have available to offer.